DARKHORSE MUSIC PRO
Returns Policy
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 calendar days from the date of purchase invoice. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 calendar days from the date of purchase invoice. Darkhorse Music Pro will only accept returns for credit with a return authorization number provided by our Website sales department, within the first 30 calendar days from the date of purchase invoice. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
The customer is responsible for return freight charges (freight charges in both directions are applicable for free shipment items). Only returns with a RETURN AUTHORIZATION AUTHORIZATION (RMA) will be accepted. Please mark this (RMA) number on yourmpackage in a prominent visble way. Otherwise your package will not be accepted by our receiving department.
Darkhorse Music Pro will deduct these charges before any refund is processed. A 25% restocking fee may be deducted before we process any refund. Darkhorse Music Store will only process a return item if it contains of all original packaging, including but not limited to: boxes, cases, manuals, cables, warranty cards, etc. All returns will be subject to inspection for abuse or wear in which event additional charges may be applied.
Darkhorse Music Pro will not accept returns on the following types of p[roducts: Customized products, special order products, used products, clearance products, consumable items, such as, without limitation, books, CD’s, DVD’s, software, harmonicas, Print music (sheets and books) headphones, ear buds, in-ear monitors, reeds, strings (opened packaging), drumsticks, drum skins, clothing, stylus, media, software, products sold with software licences, sound cards for computer or sound cards to expand a products features.
Darkhorse Music Pro will not accept returns after 30 days. Refunds for payments made by credit card or cheque may take up to 10 business days to be processed after receipt and inspection of goods. Paypal payments refund may require up to 10 days. There are no cash refunds.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.